Thank you for shopping with Krosha. Please read our no return policy carefully before making a purchase:
1. Non-Refundable Items
All purchases made at Krosha are non-refundable. We do not accept returns or exchanges unless the item you purchased is defective. A video recording is compulsory to make any claims.
2. Defective Items
In the unlikely event that you receive a defective item, please contact us immediately at Admin@krosha.com with details of the product and the defect. We will guide you on how to proceed with the return.
3. Return Process for Defective Items
- Contact us within 2 days of receiving the defective item.
- Provide your order number and details about the product.
- We will assess the defect and provide instructions for returning the item.
4. Exceptions
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Damaged During Shipping: If your item was damaged during shipping, please mention shipping defect with images of damage in email.
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Wrong Item Received: If you receive the wrong item, please contact us immediately for assistance.
5. Contact Us
If you have any questions about our no return policy or need assistance, please contact us at admin@krosha.com. Our team is here to help you.
